Culture & Collaboration
Assess whether development, platform, and operations teams share goals, rituals, and ownership for production outcomes.
Discovery Questions
- Are development and operations teams aligned around shared objectives?
- How frequently do cross-functional retros or incident reviews occur?
- Do developers participate in on-call or operational reviews?
- How are feedback loops between product and platform teams facilitated?
- Are teams organized around services or functional silos?
- How much autonomy do product teams have over deployment and operations?
Evidence to Collect
- Org charts and team responsibility matrices
- Retro/postmortem documentation
- Communication workflows
Team Topologies Alignment
Apply Team Topologies patterns to reduce cognitive load and improve flow.
Implementation Steps
- →Organize stream-aligned teams that own services end-to-end (build, deploy, operate).
- →Establish platform teams that provide paved paths and self-service capabilities.
- →Form enabling teams to coach others in adopting new practices and tooling.
- →Limit team interaction modes to reduce coordination overhead.
- →Define clear service ownership and on-call responsibilities for every team.
You Build It, You Run It
Shift operational accountability closer to the teams shipping code.
Implementation Steps
- →Transition on-call rotation for services to the teams that develop them.
- →Provide platform guardrails, runbooks, and paved paths so teams can operate safely.
- →Run joint incident reviews and retrospectives to maintain shared empathy.
